Maximizing Contact Center Performance with AI

On-Demand Webinar + FREE Whitepaper

Introduction

AI is no longer just a buzzword, it’s reshaping the way contact centers deliver customer experience. From intelligent digital agents to automated workflows and real-time analytics, AI offers both top-line and bottom-line benefits.

Yet many CX leaders still face big questions:
  • Where do we start?
  • How do we measure ROI?
  • What barriers could hold us back?

To help answer these, we’ve brought together two resources designed to give you both strategic perspective and data-driven clarity.

On-Demand Webinar – Hear from experts at Xima Software, Ryan Strategic Advisory, and CX Network as they explore real-world use cases, lessons learned, and the practical steps to make AI adoption successful.

Free Whitepaper – Get the full findings of the 2025 CX Technology & Global Services Survey, with insights from 819 global CX executives on their priorities, challenges, and outcomes with AI in the contact center.

Together, these resources provide the toolkit you need to confidently chart your path forward with AI.

What You'll Learn

  • Top outcomes leaders want from AI – Faster customer response (35%), cost reduction (30%), and consistent experiences.
  • Biggest barriers to adoption – 43% cite budget, 41% lack in-house technical talent, 39% uncertain ROI.
  • Practical next steps – How to align budgets, teams, and goals while proving early wins with pilot programs.
  • Expert guidance – Insights from Xima Software, Ryan Strategic Advisory, and CX Network on what’s working now.

Featured Experts

  • John Florence, SVP Industry Solutions, Xima Software
  • Peter Ryan, Principal, Ryan Strategic Advisory
  • Francesca D’Amiglio, CX Network (Moderator)

Download Now

Who Should Access This Toolkit?

  • CX Leaders evaluating AI for the first time
  • Contact Center Directors looking to improve efficiency
  • Transformation Executives tasked with proving ROI
  • Any organization facing resistance to AI adoption
Don’t miss this chance to learn from global leaders and cutting-edge research. Access both the on-demand webinar and the free whitepaper today.

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